Contact Us

What to do if you have a question or enquiry.

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To keep our enquiry service free we are lean and efficient. As such we do not operate a phone-based service. But everything you need should be on our website. Here are the key resources available to you:

  • Our “Find Loan” tool – 4 quick questions to help narrow down your options
  • Use our search facility (top of each page) to quiz our system
  • Each loan & credit product has its own FAQ section – check out the main menu above
  • Explainer videos – the most important product types each have one of these. You’ll find them on each of the main product pages accessed from the menu above.
  • In-depth guides to products

If none of these resources helps then please submit the enquiry form below and we’ll aim to get back to you within two working days.

Concerned about Loan Scams & Fees?

Have you been contacted by phone by someone claiming to be from Solution Loans? Are they requesting the payment of fees? If so then read our warning about scammers or call our Anti Scam Phone Line 01737 886202. This is the only phone number owned by Solution Loans, and it is only used for anti-scam purposes. We do not make outbound calls from this number or any other.

For the avoidance of doubt we do not have a call centre so we will never call you, and we do not charge fees.

Need to Raise an Issue?

If you would like to raise an issue about our service or make a complaint then please visit our complaints page for full instructions.

We do not respond to complaints about upfront fees as we have never charged them. For issues about fees check out our loan scam page.

For Correspondence:

Solution Loans is an online-only broker. If you need to write to us please use the following address:

Solution Loans c/o Affiniti Digital Media Ltd
Hamilton House, 87-89 Bell Street
Reigate, Surrey

Written/Reviewed by: Amanda Gillam

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