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Has something gone wrong?

We aim to provide a professional and slick online broking service. Normally things work perfectly. But occasionally something might not work out quite the way it was intended. If you have a specific issue relating to the service we have provided then please complete the form below and provide as much information as you can.

We will investigate your concerns and try to resolve them within 24 hours of receiving your message.

Please keep in mind that:

  • we have never charged upfront fees for our service
  • we never make outbound calls so we can never have called you

Have you been charged fees?

We’ve never charged fees for our service. We’ve never called you, because we don’t have a call centre. If for some reason you think we have then unfortunately you have been the victim of a scam by someone else. In this instance you should follow the instructions on our loan scam pageThere is no point completing a complaint form about fees as we will not respond to it.

For concerns relating to our actual service please complete the form below.

Alternatively you can write to us at the correspondence address on our contact page.

How we will deal with your complaint

Once you have contacted us by using the form above or by writing to us we may still need further information from you. So we may contact you to get this information.

We will investigate your complaint and write back to you with our findings. We aim to do this within 4 weeks. If we cannot meet this deadline we will let you know why and when we expect to be able to. If after 8 weeks we have not been able to issue a final response then we will write to you explaining:

  • the reason for the delay
  • when we believe we can provide the final response
  • your right to refer the matter to the Financial Ombudsman Service (The Financial Ombudsman Service, Exchange Tower, London, E14 9SR).

Written/Reviewed by: Amanda Gillam

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