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Questions?

To keep our broking service free§ we are lean and efficient. As such we do not operate a phone-based service. But everything you need should be on our website. Here are the key resources available to you:

  • Our "Quick Start" tool - 4 quick questions to help narrow down your options
  • Use our Search facility (top of each page) to quiz our system
  • Each loan & credit product has its own FAQ section - check out the main menu above
  • Explainer videos - the most important product types each have one of these. You'll find them on each of the main product pages accessed from the menu above.

If none of these resources help then please submit the enquiry form below and we'll aim to get back to you within two working days.

Concerned about Loan Scams & Fees?

Have you been contacted by phone by someone claiming to be from Solution Loans? Are they requesting the payment of fees? If so then read our warning about scammers or call our Anti Scam Phone Line 020 8133 2272. This is the only phone number owned by Solution Loans, and it is only used for anti-scam purposes. We do not make outbound call from this number.

For the avoidance of doubt we do not charge fees and we do not have a call centre so we will never call you.

Total Solutions - a clarification

We have had a number of people contact us regarding a company called "Total Solutions" - these people have typically had £70 deducted from their bank account by this company. We need to emphasise that we do not know who Total Solutions are and that they have nothing whatsoever to do with Solution Loans. We are unable to provide any further information regarding this. If you think you have been scammed then read this advice.

Need to Raise an Issue?

If you would like to raise an issue about our service or make a complaint then please visit our complaints page for full instructions. We do not respond to complaints about fees as we do not charge them. For issues about fees check out our loan scam page.


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